Refund and Returns Policy

At CapSpot, your satisfaction is our priority.
Please read this policy carefully to understand the conditions applicable to returns and refunds for our products.

1. Orders and Delivery Times

Our products are shipped directly from our international partner suppliers.
Delivery times may vary between 7 and 30 business days, depending on your country.
A delivery delay due to shipping does not constitute a reason for a refund if the order is still in transit.

2. Damaged or Defective Products

If you receive a damaged or defective item, you must contact us within 7 days of receiving it at support@predator.com with:

A description of the issue
A clear photo or video of the affected product

After verification, we will proceed with:

Sending you a replacement item at no cost, or
Issuing a full refund

3. Physical Returns

Due to the nature of dropshipping and our international shipping process, we do not accept physical returns to our suppliers, except with prior agreement from our customer service team.
In most cases, a return is not necessary — we offer a replacement or refund depending on the situation.

4. Change of Mind / Order Error

We do not accept returns or refunds if:

You simply change your mind
You ordered the wrong size or color by mistake

We strongly encourage you to carefully check product details before placing your order.

5. Non-Refundable Items

The following items cannot be returned or refunded:

Sale or discounted items
Gift cards
Customized products
Opened items for hygiene reasons

6. Request Procedure

For any refund or replacement request, please contact us at support@predator.com and include:

Your order number
A photo/video proof of the issue

We commit to responding within 48 business hours.

7. Refunds

If your request is approved, the refund will be processed through the original payment method within 5 to 10 business days.